Warranty and Returns



Our Australian Customer Support is available every day of the year up to 7pm AEDT and yes we are real people. Give us a call on 1300 119 906 and we will help you over the phone. Just make sure your in front of you’re product when you call

We are gas experts! and we are so confident we can help you with your Smarttek Hot Water System over the phone that if we can’t solve your issue we will pay the postage to come back to our repair centre for assessment. It’s that simple. 



Smarttek Black Smart Hot Water System – 3 Years*
Smarttek Lite Smart Hot Water System – 1 Year
Smarttek 6 Smart Hot Water Systems (discontinued) – 3 Years*
Smarttek Double Ensuite Shower Tent – 1 Year
All other Smarttek Products – 
1 Year 

For a full copy of the Smarttek Returns and Standard Warranty Policy please call 1300 119 906 or send us an email through the Contact Us Form.